Shipping and Returns

SHIPPING

We ship most orders within 2-3 days of receiving them (excluding Sundays and holidays), subject to product availability.

We will send you an email when your order ships, and if the shipping method used for your order offers tracking, we will send your tracking number as well.

Domestic (inside the United States)

We charge shipping based on the weight, size and destination of your order. Your shipping options and costs will be calculated and displayed in your cart during checkout. Expedited shipping options are available through UPS.

The delivery times shown during checkout are estimates provided by the carrier, and delivery timeframes begin from the day we ship your order. 

From time to time, we may offer special promotions on shipping. Currently, all orders over $40 ship for free within the U.S. (Note: any order containing sticker books is excluded from this free shipping offer, regardless of the total value of stickers in the order).

International (outside the U.S.)

We charge the actual cost of shipping based on the weight, size and destination of your order. Your shipping options and costs will be calculated and displayed in your cart during checkout. 

Sticker Planet is not responsible for customs duties, fees or taxes assessed on your order upon delivery. You, the customer, are responsible for payment of all such charges. If an order is returned to us for non-payment of duties, fees or taxes, we will refund the merchandise cost to you once we receive the unopened returned package; however, we are not able to refund the international shipping costs on these orders.

Some of our products may not be shipped internationally due to manufacturer restrictions and are noted as such in their product descriptions.

Due to existing and newly evolving regulations in the United Kingdom and the European Union, we are not currently accepting orders with ship-to addresses in those regions.  However, customers in those regions can still place orders on our website with ship-to addresses outside of those areas.  

We sincerely apologize to our sticker-loving customers in the UK and EU, but as a small family business it has become more complex and difficult to comply with the current customs and tax policies in these destinations.  We will continue to monitor the evolving regulations and hope to resume providing sticker joy to these places in the future.

ITEMS ELIGIBLE FOR RETURN

We accept returns of any products (except stickers “By the Sheet” which are not returnable and which are noted as such in their product descriptions and in the shopping cart).  Any returned items must be unused, undamaged and in their original packaging.

Gift cards are not returnable, however they never expire.

RETURNS AND REFUNDS

We want you to be delighted with your order and we are committed to fixing any “sticky” situations.  If there is any problem with your order, please contact us so we can make it right. 

We are happy to accept returns of eligible items within 45 days.  Please follow these steps:

1. Place the items back in the original shipping container and be sure to remove the original shipping label. Pack your items carefully inside and include the original packing slip, noting the items you are returning.
2. Ship it back to us at this address:

We strongly recommend choosing a shipping method that includes tracking for your protection. We cannot issue refunds for lost return shipments.

Once we receive your items in good condition, we will issue a refund to your original method of payment.  Please remember that it can take some time for a refund to appear on your bank or credit card statement.

At this time, items purchased on our website may not be returned to our retail store.

EXCHANGES

At this time, we are not set up to do product exchanges. The quickest way to ensure you get what you want is to place a new order so we can send your new items right away.  Then, follow the steps above to return your original items.